Dear US Airways

March 6, 2007

Bags get lost. And you, US Airways, are very good at that. But rather than make the handful of us from US Airways flight 1084 wait 90 minutes while you insist our bags aren’t coming up as a result of a baggage belt jam, couldn’t you have told us the truth that the bags NEVER LEFT ORLANDO?

By the way, we checked in with US Airways 2 1/2 hours before the scheduled departure of our flight, which was then delayed an hour. Which was not as bad as our flight TO Orlando, which left 3 hours late because the baggage was improperly loaded.

Here’s hoping that my bag arrives home today. Because I’m here without makeup or a hairbrush, and I pity my coworkers. 🙂

Update 5:40pm: The bag that was supposed to have been delivered to my apartment complex “after noon” is at neither the leasing office nor the management office. The website says it’s “RECEIVED AT AIRPORT / DELIVERY PROCESS INITIATED” but do I believe that? Now I’ve been on hold for 20 minutes. I’m trying not to be the annoying customer here, but I just want my bag and am even willing to pick it up at the airport. It has all of my WDW souvenirs in it as well as my Proactiv, which isn’t cheap and is much needed. My patience is waning and unless the ticket is less than $100, I will not be flying USAirways again.

Update 8:40pm: You can sleep easy. The bag has been dropped off and I’ll be my beautiful (chortle) self tomorrow.

And Max is here with me to stay.

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  • Erin March 6, 2007 at 8:40 am

    What a mess!! Yeesh, what’s happening with the baggage handlers at US Airways? I wonder how much this happens.

  • Jen March 6, 2007 at 9:26 am

    As long as you made it back safely 🙂

  • celyn March 9, 2007 at 4:52 pm

    You’re lucky you got your bag. A month later, I’m still waiting for suitcase with my husband’s and my handmade Carnevale costumes that seem to have been “lost” in Philadelphia.

    As for how often this happens– 10 out of every 1000 passengers for US Air. They have the worst record of lost luggage for any carrier in the US. Sadly, I didn’t find this out until too late.

    We’ve set up a website in the hopes that it will help our costumes find their way back to us:

  • Tommy March 11, 2007 at 10:22 am

    I’ve said that so many times about “not flying an airline again”.

    However in this landscape of ultra-competitive airfares, sometimes an airline is going to be significantly less expensive than another. I’ve buckled down many times and flown the airline again – despite my statement about never flying a particular airline again.

    I applaud your decision. If you stick to it, I give you tons of credit. If you don’t, I’d also completely understand.