Remember the Big!Work!Project! that consumed an entire year-and-a-half of my life? (You: YES KIM YOU WON'T STOP TALKING ABOUT IT.) It was a large-scale software implementation at our organization - it's a brand new system that lets us take better control of much of our association's data. It replaced a system we had for over 10 years. Last month some of my TNP coworkers and I were given the opportunity to travel to Austin, TX to attend a user conference for the software, called Personify. ...