Back in college, I worked at the JCPenney department store at our local mall. I got the job a few days before my 19th birthday and because I "seemed bright" I was assigned to the Catalog/Credit/Customer Service department, which was the most chaotic department on normal days. (During back to school season, Juniors/Young Men's/Children's were awful. The week before Easter Children's would be a disaster. Before Valentine's Day, it was Jewelry.) Part of my responsibilities included gift wrap, a ...